Privacy & Security

24gb Privacy Policy — Your Information, Our Responsibility

This page provides a full and transparent account of how your personal information is collected, used, and protected on the 24gb platform. We believe your privacy is a fundamental right, and protecting it is our highest priority.

Last Updated: January 2026

Information We Collect

When you create an account on the 24gb platform, we collect your name, email address, phone number, and date of birth. This information is used to verify your identity, confirm your age, and manage your account. We ensure it is used only for necessary purposes and that no unnecessary information is requested. Industry-standard encryption is applied to protect your account data.

Account Information

Name, email address, phone number, date of birth, and your chosen username. Provided directly at registration, this information is essential for account verification and management.

Device & Browser Information

Your device type, operating system, browser version, IP address, and screen resolution. This information is used to maintain platform security and enhance your experience.

BDT Payment Information

Records of deposit and withdrawal transactions, mobile banking numbers (bKash, Nagad, etc.), and transaction amounts. Full card or bank account details are never stored on our servers.

Usage Data

Which games you play, how long you spend, which pages you visit, and your betting history. This information helps improve platform quality and deliver a personalized experience.

Purpose of Data Use

24gb uses your collected data only for specific, legitimate purposes and never processes information beyond what is necessary. Transparency in every use of your data is a core principle of our policy. Below, we clearly outline the reasons your information may be used.

Account Management & Verification:
Verifying your identity, keeping your account secure, and protecting your login. This information is essential to prevent duplicate accounts and unauthorized access.
Transaction Processing:
Processing BDT deposits, withdrawals, and bonus distributions accurately. Payment information is used solely to confirm transactions and is not shared with third parties.
Service Improvement:
Anonymized usage data is analyzed to fix bugs, build new features, and improve the user experience. Personally identifiable information is not included in this analysis.
Promotions & Offers:
Sending you relevant offers and bonus information via email or SMS, with your consent. You can opt out of these communications at any time from your account settings.
Fraud Prevention:
Analysing data to detect suspicious activity, prevent fraud, and combat financial crime — all of which is essential to keeping every user safe.

Cookies & Tracking Technologies

24gb uses cookies to keep the website running properly and to improve your browsing experience. Cookies are small text files stored on your device that help the website remember your preferences and login status. We use several types of cookies, each described in detail below. You can control or disable cookies at any time through your browser settings, though disabling certain essential cookies may affect some site functionality.

Essential Cookies

Stores your login session, security tokens, and language preferences. The site cannot function properly without these, and disabling them is not an option we are able to offer.

Analytics Cookies

Measures page visits, click patterns, and session duration. This data is collected in anonymized form and used to improve the platform.

Preference Cookies

Saves your theme, language, display preferences, and notification settings. Helps provide a familiar experience on your next visit.

We do not use any third-party advertising cookies or cross-site tracking. Your browsing data is never shared with ad networks, and no attempt is made to track you outside of the 24gb platform. If you would like more details about our cookies or want to delete specific cookies, please contact our support team.

Data Retention & Security Measures

24gb uses industry-leading security technology to keep your data safe. All data stored on our servers is protected with AES-256 encryption, and SSL/TLS protocols are used during transmission. We conduct regular security audits, and a dedicated team is on hand to address any vulnerabilities promptly. Your password is always stored in hashed form — no member of our staff can ever view it. You can further secure your account by enabling two-factor authentication.

Our data retention policy is to keep necessary information for as long as your account remains active. After an account is closed, certain data may be retained for a defined period to meet legal obligations. Financial transaction records are kept for the duration required under applicable Bangladeshi law. Data that is no longer needed is securely deleted after the specified retention period, and this process runs automatically. In the event of a data breach, we will notify affected users and take the necessary steps in a timely manner, as required by law.

Sharing Data with Third Parties

24gb never sells your personal data or shares it with third parties for advertising purposes. In certain limited circumstances, sharing a minimal amount of information may be necessary, and each such case is clearly outlined below. All parties we share data with are required to uphold the same privacy standards. Any information shared with third parties is kept to a minimum and must be deleted once its purpose has been fulfilled.

Payment Processors

Necessary transaction details are shared with bKash, Nagad, or our banking partners to process BDT deposits and withdrawals. This information is used solely to complete the specific transaction, and all partners are contractually bound to their own privacy policies.

Legal Authorities

Data may be disclosed in response to applicable Bangladeshi law, court orders, or valid requests from regulatory authorities. Such disclosures fall under our legal obligations, and we always follow a minimum-disclosure policy.

Technology Service Providers

We work with trusted technology partners for hosting, cloud storage, and cybersecurity services. These partners may only access data for the purpose of delivering those services and are not permitted to use it for their own purposes.

What We Never Share

Your data is never shared with advertising networks, data brokers, or competing companies. Your personal profile and betting history will never be sold to any third party.

Your Data Rights

24gb believes every user should have full control over their own data. We provide you with several important rights regarding your data, all of which you can exercise at any time. Exercising these rights doesn't involve any complicated process — simply contact our support team and the matter will be handled promptly.

You can find out what information we hold about you at any time. Basic profile data is accessible from your account settings page, and you can contact our support team to request a more detailed breakdown. A full data report will be sent to your email within 30 business days of receiving your request. This service is completely free and can be requested as many times as you need throughout the year.

If any information in your profile is incorrect or outdated, you can request a correction. Core details such as your name, phone number, and address can be updated directly from your account settings. Changes to information used for identity verification may require additional verification. All correction requests will be processed within 7 business days.

You may request that your account and associated data be deleted. However, certain financial transaction records may need to be retained for a legally required period. Once we receive your deletion request, we will reach out to walk you through the full process. Any active balance or unsettled bets must be resolved before the account can be closed.

You can opt out of promotional emails, SMS, or push notifications at any time. Manage your preferences directly from the Notifications section in your account settings, or use the unsubscribe link at the bottom of any marketing email. Changes will take effect within 48 hours. Please note that essential notifications related to account security or transactions cannot be disabled.

Policy Changes & Updates

24gb may update this Privacy Policy from time to time to reflect new legal requirements, technological changes, or service improvements. For any significant changes, we will send a notification to your registered email address and post a clear notice on the website. The date of the latest update will always be displayed at the top of this page so you can stay informed. We recommend reviewing this page regularly to keep up to date with how your information is being handled.

Continuing to use the platform after any policy update will be considered acceptance of the revised terms. However, if there are any fundamental changes to how we collect or use your personal data, we will seek your explicit consent. Previous versions of the policy will be archived and made available upon request. If you have questions about any changes, our support team is always ready to help.

Support & Contact

If you have any questions, requests, or concerns about this Privacy Policy, please get in touch with us. Our data protection team is always ready to assist and typically responds within 24 hours. Keeping your information safe is our top priority, and 24gb is committed to operating with full transparency.

Email: support@24gb.net

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